If something went wrong, here is the honest route

Start with the office. Most problems on a repair are scheduling, communication, or a bill that does not match what a household believed was approved, and all three are fastest to fix with the people who were on the call. Write to [email protected] or call Call for same-day help, Monday through Saturday, 7am to 7pm, and say plainly what happened. Complaints are read by the office, logged, and answered.

If the problem is with work performed by a contractor this site referred, the household's agreement is with that contractor, and the complaint belongs with them as well. Tell this office too: referrals are the product here, and a contractor who generates complaints is a fact this company acts on.

If the matter is not resolved, Maryland gives a homeowner real recourse, and this page names it rather than hiding it. Home improvement work in Maryland falls under the Maryland Home Improvement Commission, which licenses home improvement contractors and takes complaints about them. Heating, ventilation, air conditioning, and refrigeration work is licensed by the Maryland Board of Heating, Ventilation, Air Conditioning and Refrigeration Contractors, under the state's Department of Labor. Consumer complaints generally can also go to the Consumer Protection Division of the Maryland Attorney General. The Better Business Bureau of Greater Maryland accepts complaints and keeps business profiles. A listing here is information, not an endorsement of any route, and nothing on this page asks a homeowner not to use whichever of them fits.